Privacy Policy
Privacy Policy (OnTrak Solutions LLC)
Effective Date: 02/04/2026
Website: https://ontrakcap.com
Company: OnTrak Solutions (“OnTrak,” “we,” “us,” or “our”)
OnTrak Solutions respects your privacy. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have.
1) Who We Are
Our website address is: https://ontrakcap.com.
2) Information We Collect
We collect information in a few ways:
A. Information You Provide to Us
Depending on how you interact with our site, you may provide:
• Name
• Email address
• Phone number
• Company name
• Messages or inquiry details
• Account login information (if applicable)
• Any information you submit through forms or applications
B. Comments (If Enabled)
When visitors leave comments on the site, we collect:
• IP address
• Device type
• Browser type
• Operating system
• Pages visited and time spent
• Referring URL
• Clickstream and usage behavior
This is used to help detect spam.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to determine if you use it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture may be visible publicly in the context of your comment.
C. Media Uploads (If Enabled)
If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS). Visitors may be able to download and extract location data from images on the website.
D. Automatically Collected Information
When you visit our website, we may automatically collect:
• IP address
• Device type
• Browser type
• Operating system
• Pages visited and time spent
• Referring URL
• Clickstream and usage behavior
This information is typically collected through cookies and similar tracking technologies.
3) How We Use Your Information
We may use the information we collect to:
• Provide and operate the website
• Respond to your inquiries and requests
• Provide customer support
• Send administrative messages (security, account, or service-related)
• Improve our website and user experience
• Monitor for fraud, abuse, or security issues
• Comply with legal obligations
• Communicate with you about services you request
4) SMS / Text Messaging (Opt-In Details)
If you provide your mobile phone number and opt in, you may receive SMS messages from OnTrak Capital. These messages may include:
• Appointment confirmations
• Service updates
• Responses to inquiries
• Account or application-related communication
• Other operational messages you request
• Marketing materials and promotions
Consent
By providing your phone number and opting in, you consent to receive text messages from us. Consent is not a condition of purchase.
Message Frequency
Message frequency may vary.
Fees
Message and data rates may apply depending on your mobile carrier.
Opt-Out
You can opt out at any time by replying STOP to any message. After you opt out, you may receive one final message confirming your opt-out.
Help
Reply HELP for help, or contact us at:
info@ontrakcap.com
(302) 520-5200
5) Mobile Information Sharing Statement
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
Information sharing to subcontractors in support services, such as customer service, is permitted.
All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6) Cookies & Tracking Technologies
We use cookies and similar technologies to:
• Enable core site functionality
• Remember preferences
• Analyze traffic and usage
• Improve performance and security
WordPress Cookies (If Applicable)
If you leave a comment, you may opt in to saving your name, email address, and website in cookies. These cookies last for one year.
If you visit our login page, we may set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we set cookies to save login information and display preferences. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. Logging out removes login cookies.
If you edit or publish an article, an additional cookie may be saved. This cookie includes no personal data and expires after one day.
Analytics / Tracking Tools
We may use analytics tools (such as Google Analytics or similar services) to understand site usage. These providers may collect information via cookies and similar technologies.
Managing Cookies
Most browsers allow you to remove or reject cookies. If you disable cookies, parts of the website may not function properly.
7) Embedded Content from Other Websites
Articles on this site may include embedded content (videos, images, articles, etc.). Embedded content from other websites behaves the same way as if you visited that other website directly.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content, especially if you have an account and are logged in to that website.
8) Who We Share Your Data With
We may share your information with:
A. Service Providers
We may share information with vendors who help us operate our business, such as:
• Website hosting providers
• Analytics providers
• Security and spam-prevention providers
• Customer support tools
• Communications providers (email/SMS)
These providers are authorized to use your information only as necessary to provide services to us.
B. Legal Requirements
We may disclose information if required to do so by law, subpoena, court order, or similar legal process, or if we believe disclosure is necessary to:
• Protect our rights
• Investigate fraud or security issues
• Protect users or the public
C. Business Transfers
If we are involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.
9) Data Security and Handling
We take reasonable administrative, technical, and physical measures to protect your personal information. These measures may include:
• Access controls and least-privilege practices
• Encryption in transit (HTTPS)
• Monitoring for suspicious activity
• Vendor security reviews where applicable
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
10) How Long We Retain Your Data
We retain personal information only as long as necessary for the purposes described in this Privacy Policy, including:
• To provide services you request
• For legitimate business needs
• To comply with legal, accounting, or reporting obligations
• For security and fraud prevention
Comments (If Enabled)
If you leave a comment, the comment and its metadata may be retained indefinitely to recognize and approve follow-up comments automatically.
User Accounts (If Applicable)
For users who register on our website, we store the personal information provided in their profile. Users can view, edit, or delete their personal information at any time (except usernames). Administrators can also view and edit that information.
11) Your Rights and Choices
Depending on where you live, you may have rights regarding your personal data, including:
• The right to access your personal information
• The right to correct inaccurate information
• The right to request deletion of your personal information
• The right to request a copy/export of your data
• The right to object to or restrict certain processing
To request access, deletion, or an export of your personal data, contact us at:
info@ontrakcap.com
We may need to verify your identity before fulfilling certain requests.
12) Where Your Data Is Sent
Visitor comments may be checked through an automated spam detection service.
We may store and process data in the United States and other locations where we or our service providers operate.
13) Children’s Privacy
Our website is not intended for children under 13 (or under 16 in certain jurisdictions). We do not knowingly collect personal information from children.
If you believe a child has provided us personal information, contact us and we will take steps to delete it.
14) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” above. Your continued use of the website after changes means you accept the updated policy.
15) Contact Us
If you have questions about this Privacy Policy or our data practices, contact:
OnTrak Solutions
Email: info@ontrakcap.com
Phone: (302) 520-5200
Address: 1019 Ave. P, STE 305, Brooklyn, NY 11223